Unified Communications Strategies Of Global Sis
Introduction
Introduction
Unified communications (UC) has become a key solution for global systems integrators (SIs). UC is an important component in addressing SI clients'' key business issues such as IT cost reduction and business efficiency.
Highlights
One common theme among telcos is clear - they are all looking to provide an efficient next-generation network on which they can offer high-quality value-added services (VASs) to their customers. Telecoms operators are faced with a string of challenges from defending their core fixed revenues to generating growth from new wave services and international operations.
Reasons to Purchase
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Table of Contents :
Executive summary
In a nutshell
Key findings
UC is an important strategic area for the global SIs
Consultancy skills and vertical industry expertise is seen as a key strength
All players see Cisco as a core component of their global UC strategy
Microsoft is seen as the key software collaboration partner by all but IBM
IBM is in a unique position, being both a software vendor and a multi-vendor SI channel
Issues for SIs and end users
For many SIs, vendor-agnostic advice is not a strong feature of the UC proposition
Managed solutions are not as prominent at might be expected
Some SIs have a clearer view of what constitutes a global offer than others
The SIs will need to respond to evolving customer deployment models for UC solutions
Most of the SIs could do better at articulating their global UC offers
End users would benefit from closer collaboration between the global SIs and global telcos
Service provider profiles
Background to the study
Accenture: global UC strategy
UC vendor partnerships and skills
Engagement models and customers
New partnership
Accenture global UC solutions landscape
Dimension Data: global UC strategy
Vendor partnerships and skills
Engagement models and customers
Dimension Data: global UC solutions landscape
HP: global UC strategy
Vendor partnerships and skills
Deployment models and customers
HP: global UC solutions landscape
IBM GTS: global UC strategy
Vendor partnerships and skills
Deployment models and customers
IBM GTS: global UC solutions landscape
Wipro: global UC strategy
Vendor partnerships and skills
Deployment models and customers
Wipro: global UC solutions landscape
List of Tables
Table 1: Accenture: global IPT/UC partnerships
Table 2: Accenture: other global UC solutions
Table 3: Dimension Data: global IPT/UC partnerships
Table 4: Dimension Data: other global UC solutions
Table 5: HP: global IPT/UC partnerships
Table 6: HP: other global UC solutions
Table 7: IBM: global IPT/UC partnerships
Table 8: IBM: other global UC solutions
Table 9: Wipro: global IPT/UC partnerships
Table 10: Wipro: other global UC solutions
List of Figures
Figure 1: Dimension Datas unified communications offerings and services
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