Unique Attributes To Rhub Collaborative Remote Support Appliance
By allowing up to 10 participants in one support session
, the RHUB system turns a remote support session into a fully interactive Web conferencing session which could dramatically facilitate the speed of collectively resolving the most difficult issues while conducting real-world case based training for new staff.
RHUB allows for in session online training. The support agent can change their online mode from training to simply support staff during a training session. Customer"s lack of product knowledge is the number one support issue that arises time and time again. An instant training session helps to prevent many of these issues from happening again and saves in support costs, in addition to improving customer satisfaction and increasing sales because your customer will have a better appreciation for the function of your product.
Many organizations block unwanted Internet connections or lockdown their employee"s desktops so that they can not install any software for fear of damaging the entire computer system.
The RHUB Web conferencing appliance has resolved these most difficult issues on three separate levels:
"RHUB has a special technology that will install the RHUB software in a lockdown computer, this ensures software installation is the first step towards a successful remote support session
"RHUB is one of a handful of vendors in the industry that have mastered firewall traversal technology. Companies with the most restrictive firewalls such as banks, state and federal governments are now able to access Web conferencing through RHUB safely and without fear.
"With the RHUB Universal attendance technology you can still invite customers to join your support session by using a browser and any platform - Windows, Linux, UNIX or iPhone - to view your desktop