Use Remote Assistance to Invite Another User to Troubleshoot Your Windows 7 Computer

Use Remote Assistance to Invite Another User to Troubleshoot Your Windows 7 Computer

Have you ever get stuck of your Windows 7 computer and you have no idea to fix it? Do you need a person you trust to connect to your machine and help troubleshoot your problem? Today I will show you how to use Remove Assistance to invite another user to troubleshoot your Windows 7 computer.

Windows Remote Assistance Windows Remote Assistance is a feature of Windows XP and later that allows a user to temporarily control a remote Windows computer over a network or the Internet to resolve issues. As it can be inconvenient for system administrators to personally visit the affected computer, Remote Assistance allows them to diagnose and often repair problems with a computer without ever personally visiting it. In addition, Windows Remote Assistance sessions are secured and encrypted. Request Help In order to request support on your Windows 7 machine, type "troubleshooting" into the search box and hit Enter to bring up the Control Panel view and then click on the link "Get Help From A Friend". Then click on "Invite someone to help you".

At this point, you can save an invitation file as an attachment or automatically send it with your default email program. If the other computer is a Windows 7 machine, the simplest method is to Use Easy Connect then the other user just needs the generated password.

Remote Assistance opens up with the Password you will need to give to the person you're requesting help from so they can connect to your PC.

Accept Invitation to Help

The helper computer just needs to access Remote Assistance and click the link to offer assistance. Download the Invitation attachment and double click to launch Remote Assistance.

Double click on it to start Remote Assistance if an invitation was sent.

Remote Assistance opens up and you will be prompted to enter in the password given by the machine that needs help.

You will have a remote view of their machine and you can begin diagnosing the trouble. The controls at the top allow you to change view settings, gain control of the computer, and chat with the user.

Also you can still access XP machines for support as well but they will need to send an invite to the Windows 7 machine.

Other Info

Another way to get to Remote Assistance is nevigate to Start All Programs Maintenance Windows Remote Assistance which works on Vista too.

You will need to approve the helper's connection to begin establishing a session.

You will get a confirmation to approve control when the person helping you requests to take control of your machine. You will find that the graphics settings will switch to lower quality making it easier on system and network resources.

During the Remote Assistance session, you can chat with each other which certainly comes in handy if talking on the phone isn't possible.

You can change different sharing settings as the person getting help.

A list of computers you have done a remotes session with is stored for easier future access.

conclusion

This way can get you started with doing Remote Assistance sessions to help out your friends and family. It can certainly be used in a small business setting as well while this is aimed at the home user.

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