Using Customer Testimonials to Choose an HVAC Contractor
Using Customer Testimonials to Choose an HVAC Contractor
When you are choosing an HVAC contractor, past customer satisfaction is one of the most important things to take into consideration.
Although you can get references from family and friends when seeking an
Hvac contractor, you should also ask your potential contractor for references. A good contractor will not be afraid to give you the names and contact information for people they have worked with in the past. If they will not, that is a red flag and a person to be avoided.
What can customer testimonials tell you about selecting a contractor?
The Good
Many customer testimonials are written by people who are satisfied with the company or individual they work with. When they are happy with the service they received, they want to find a way to tell others about it so they can recommend the business.
One of the things that makes a potential contractor good is the amount of time they spend assessing their potential customers' needs. Do they make good suggestions for what your home or business needs? Do they spend a fair amount of time with you? Do they avoid high pressure sales tactics and not force you into something you don't need or want? A patient, understanding contractor is something you should look for when making the decision on who you want to work with.
The contractor's employees, from the contractor themselves to any office staff, should be professional. Are they courteous when you call to schedule an appointment? Do they show up at the time they promised? Do they return your phone calls in a timely manner? Time can be of the essence in the HVAC industry, especially in a time such as the dog days of summer when many people need air conditioning units to keep their homes cool.
A good contractor will also be upfront about the fees they charge for their services. If they want to put their trust in a consumer, they will not wait until they show up at the appointment to tell you about additional fees.
The Bad
Of course, contractors will very rarely have a 100% customer satisfaction rating.
Why do some of them get bad ratings?
Upon researching contractors at newjerseyairconditioning.com, there were many reasons why customers were not happy with various companies they worked with.
In poor reviews, customers cited rude service representatives, contractors who left the job undone, and contractors who do sloppy work as reasons for dissatisfaction. One dissatisfied customer noted that the job a contractor had done was so shoddy that when she hired someone else, the new contractor said it was some of the worst work he had ever seen.
Another red flag is poor quality customer service. People who were unhappy with HVAC businesses said one of their biggest problems was not getting return phone calls. They then had to waste their time calling the company repeatedly. On each attempt, they were promised a callback about their situation, but never got one.
Customers do not have time to wait forever for answers, so prompt return of messages is important to every company's reputation.
If you would like more information on how to find the best contractor to fit your needs, New Jersey Air Conditioning is a good place to start. You can look up contact information for over 700 contractors and read what others have thought of them.
http://www.newjerseyairconditioning.com
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