Using Interactive Kiosks To Provide Better Customer Service

Using Interactive Kiosks To Provide Better Customer Service

If you want people to be able to access your services, buy products from you or find out information, but do not feel that employing additional employees to do these tasks is very cost effective for you, then you might want to consider using interactive kiosks instead. They are computer-like devices that allow people to serve themselves. You will probably have used one yourself before, as they are a common sight in stores, libraries and company reception areas. A standard kiosk allows people to access the internet, view multimedia files and run software applications. What exactly people can do it on it is up to you though, as you can have it set-up in any way that you like. So, if you do not want people to be able to access the internet from it, then you can turn off that option. They work best when they optimized to do certain tasks. You can just have a single tailor-made software application running on it if you like, which allows users to only do a particular thing, such as buying a product or entering their personal details. Kiosks require a processor, RAM and a hard disk to run, but these are not particularly expensive as the same ones that are used for home computers are also used for kiosks. The user will not actually see any of the hardware though as it will be encased within an outer unit. How the outer casing looks is up to you. You can get plain, box style kiosks, branded, curved kiosks, and everything in between. Also within the casing will be a display screen, which can be either a standard looking computer monitor or a plasma / LCD screen, depending on your needs and the image that you want to present. You can get kiosks fitted with whatever devices are needed to make the kiosk experience as user friendly as possible for the intended users. For example, you can have a printer, barcode scanner and credit card reader if you wanted to. A touchscreen is the most common upgrade, and is something that should definitely be considered if you purchase an interactive kiosk. As with home computers, repairing and replacing individual parts of a kiosk is no problem, so if one part of it develops a fault after prolonged use then you will not have to purchase a brand new kiosk. It is up to you whether to allow the users of a kiosk to have access to all of the capabilities of the software installed on it or whether to restrict their access to just one or a few applications. As for the types of applications that can be installed, you can install everything that can be installed on a home computer and more. You can have new applications specially coded for you if there is not an off the shelf application that is suitable for your needs. Different levels of user access can be set, so you have the option to give public users basic access and management full access.

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