Using Remote Assistance Applications For Interactive And Cost-Effective Software Training

Using Remote Assistance Applications For Interactive And Cost-Effective Software Training

When most of us hear about remote assistance features, what tends to come to our minds is something to do with resolution of technical problems. To the few of us who happen to be conversant with the concept of remote assistance, we tend to perceive it as something through which the tech-guy is able to temporarily access our computers from wherever he happens to be, and sort out software programs that may be bugging us from there.

But this is a very limited view of remote assistance, which most probably has everything to do with the name of the feature - and our psychological tendency to try to understand the role of things from their names.

The truth of the matter is that there are many more areas where remote assistance features can be of use, besides the resolution of computer problems; which is what most of us tend to limit them to. Software training is one such area.

Through the use of remote assistance features, aided by something like a telephony service or better still, the free voice of the Internet (VOIP) system, it is possible to carry out highly effective, interactive software training very cheaply. Ideally, this would be happening at an organizational level, possibly as a part of new employee induction program. This is like where a financial organization hires a new person who may already by conversant with computers, but who needs to be taught how to use the specific variety of financial software used by the organization. Rather than have such a person travel to the headquarters where they can be taught how to work with the software (and where such travel may be expensive and time consuming), it would be possible to train them right at their branches, using the remote assistance software.

This remote assistance based software training would involve giving the trainee access to a desktop in the organization's network, putting them in touch with the tech-guys at the headquarters, and creating a provision for real-time voice communication between the two (perhaps through VOIP). The headquarter-based tech-guys, through the remote assistance feature, can then take temporary control of the trainees workstation, and while explaining the various things on the voice system, demonstrate how to go about them right on the screen to make for real, interactive training; as the trainee can ask questions. After the demonstration, the trainee can be asked to try out the various things on the computer (with control having reverted to them), as the trainers watch the impact of their actions through a desktop sharing application. Errors can be corrected and grey areas clarified, to make for very good training. And the cost of carrying out the whole exercise (especially where the voice communication bit is done through VOIP) can be negligible, compared to what would have been incurred in travel costs (and possible living costs) for headquarter-based training. And in the final analysis, this would turn out to be a much more effective training than the lecture-model training the employee would have probably received in a traditional setting, which would have a tendency to leave many problem areas unaddressed. In other words, this remote assistance based training is more practical, and more interactive, in its approach.

POST COMMENT

Extreme Niche Empires Ebook/Software Review Extreme Niche Empires Ebook/Software by Sean Donahoe A Glimpse Of Backup Software Applications For Mac CCS A Software Development Company The Ultimate in Custom Software Development Best gaming software provider is now here Knowing about cell phone spy software Upgrading with Remote Desktop Software Part 4 8 Best SEO Software The Adaptation of Shopping Cart Software for Phones Difference Between ERP System And Accounting Software Software for Wealth Management Recruiting Softwares