Various Facets Of The Indian Call Centers

The general view of Indian call centers on the international stage reveals that outsourcing

services give them the advantage of not only cost-cutting, but also enhanced productivity without affecting the quality in any way. Companies benefit and so do the customers as they can access the support from the best talent and know-how available throughout the world at much reduced rates. Cost benefits and worth of this initiative does not become evident at first as the heavy initial investment in training and set up infrastructure can look daunting. Disagreements against exodus of jobs seem to have cemented the argument.

The long term benefits are very important though, as it facilitates the company to save several jobs that it might have laid off otherwise. Mass of educated workforce working at less than half of the cost, using the latest technology and Infrastructure; India continues to enjoy the confidence and trust of global companies despite the recent adversity of recession and rise in competition due to emergence of other markets in this sector.

Call centers in India give their service to some renowned names of corporate world like TATA consultancy services, American Express, EXL, Barclays, Citibank, Cognizant, Royal Bank of Scotland, Genpact, Wipro, Infosys and Tech Mahindra.

Job seekers come across many options with call centers in India like Quality analysis, sales, marketing, Business analysis, data entry, accent training, banking and finance, insurance, mortgage, technical support, operations management and customer service among many others. One still needs to examine the kind of Indian call center that is fitting for him/her with regards to their natural liking and flair.

Call centers in India employ the latest technology, finest software and well-equipped support of infrastructure to be able to offer very good customer services. Call centers in India benefitted from privatization and reduction of in internet services, cellular facilities, telecom and paging services. It gives India an advantage over other countries because the infrastructure here is comparable with any. India has most number of state of art call centres in the world. Indian government recognized the prospects of IT-enabled services or ITES and backed that conviction with positive steps like giving incentives and development of required infrastructure.

Call center India must be the most prominent name in BPO. This has been possible because of govt. support and advantages like most no. people who speak fluent English after the USA. Many Fortune 500 companies prefer India for their customer support and many also use the outbound facility by some top service providers.

by: mark

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