Time to review the Verizon store in Mt Pleasant SC. I dont want you to think I am going to rant for a whole article just because I was not happy the way I was treated but more in the fashion to learn the long lost art of customer service. Do you think customer service matters? You better believe it. Especially with the age of the internet. They
sure didnt know I do this for a living giving reviews and my opinion while helping my friends build additional cash flow.
Here is the quick story then we will talk amungst ourselves. Went to the Verizon store I go by every day todeposit checks and they just bought the building and put some cash in it to look top notch. I go in to buy a twenty dollar usb cord to transfer videos from my old school Blackberry Pearl (yes I'm waiting on Verizon to have the
competitor to the Iphone). The salesman did a good job and started up selling me and he found my pain. All sales are about finding a pain and having answer to the pain. Mine at the time was my wife drags a big purple cord down from the
offices to down to the living room for her laptop. I myself use the wireless card. As the salesman is doing a good job he stated I had three days to test it and make sure it's for us. Sure I will give it a spin. After giving it a spin I had to call customer service five times to get it to work correctly (the Verizon Mifi 22oo) and still it dropped off every three to five minutes. Finally so frustrated and the wife raising you know what it has
not fixed my pain but added to it. I'm taking it back. The customer no service at the Mt Pleasant SC Verizon store said well ok it's going to be a thirty five dollar return fee. Oh hell no - where is the manager. He basically said the same thing but with a smile - I guess that's how you make the big bucks. The actual Mifi was 100 dollars with a
fifty dollar rebate - so they are gong to charge me 35 bucks for a fifty dollar product?
What are the chances of me ever going into this store again - you got it - never. Not only did this store annex themselves but thinking hard about getting rid of Verizon. I doubt I will do that but I am mad enough now to at least think about it. It's obvious they should try to solve my new problem and see if they could get the laptop up and running with the Mifi but by the time they got to that I was long gone in the pissed off mode and saw nothing but lips
moving and not hearing a thing.
So here is the lesson in customer service. You never want to lose a sale but holding your ground on thirty five dollars when the potential of hundreds a month when a new product launch is around the corner is not a wise move.