, but there is more to them than just unparalleled performance. Compared to live customer service agents, these interactive virtual agents promise a great deal of savings for your business. Virtual agents can answer questions that are too complex for search and would be too costly for a live human to interact with the customer. You can automate the frequently asked questions using a virtual agent, thereby off-loading repetitive questions so that human staff can focus on the most sensitive, complex, or high-value issues.