Virtual Phone Numbers

What are Virtual Phone Numbers?

What are Virtual Phone Numbers?

In a nutshell, virtual telephone numbers exist to provide callers with local or toll-free telephone numbers that will automatically forward calls to any one of the pre-set telephone numbers designated by the business. This is especially helpful for businesses who want to enjoy a national presence but cater to each location individually.

Local Telephone Numbers

The most common use for virtual phone numbers is to provide consumers in one location with the ability to dial a local telephone number in order to reach a long-distance destination. For instance, if a company based in New York City wants to cater to people living in San Francisco, they can easily purchase a local telephone number and forward it to any number they choose. Businesses can purchase as many local telephone numbers as they would like and each of these can be forwarded to the same locationor separate locations, if there are regional offices throughout the country. There is no cost to the consumer to dial a local number, making this a wonderful alternative to a single localized number.

Toll Free Telephone Numbers

Toll-free telephone numbers are another example of virtual phone numbers that can certainly be helpful. Consumers are never charged to dial a toll-free number, and like local virtual numbers, these calls can be forwarded to any telephone the business designates. Some of the benefits of using a toll-free virtual telephone number include saving consumers money, making the business seem more professional, and providing a single number for consumers all over the country to dial when they are in need of products and services.

Vanity Telephone Numbers

Perhaps one of the most widely used virtual phone numbers in existence today, vanity telephone numbers provide all of the benefits of a toll-free number, but they also make the number more memorable. These numbers allow a business to spell out their brand name or another phrase with the alphanumeric characters on a standard telephone dial pad. Nearly everyone can recite at least one or two telephone numbers associated with nationwide businesses, and they can also agree that if they are ever in need of the services these companies provide, they would be inclined to dial the memorized telephone number as opposed to sifting through the Yellow Pages or internet directories.

Info Hotlines and More

Virtual phone numbers are a great way for businesses to promote themselves through the use of information hotlines. In short, a business may choose to pre-record several messages for playback when a consumer calls in. This way, instead of paying agents to be at the ready for incoming calls, the message is available 24 hours a day, seven days a weekwithout an operator or agent standing by. Of course, consumers who are truly interested in the product or service will be able to speak with an agent during normal business hours or leave a message if no one is available; instant notifications of incoming voicemail messages are a great way to manage telephone calls.

There are many reasons why virtual phone numbers can help a business succeed. Aside from providing consumers with local or toll-free numbers, they can also work as a marketing tactic. Any business with a desire to grow and succeed should consider using one or more of these virtual numbers.

by: Mike Christopher

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