The full form of VOIP is voice over internet protocol. It is also called and supposed to be the subset of telephone recording system. It was used extensively in the call centers earlier, but now a day due to its popularity and used it is used in more or less all types of firms, irrespective of the size of the organisation.
It is considered to be a crime earlier, when it comes to a matter of recording calls, but now this conception has changes. The calls are now recorded to deal with all sorts of security and many more important reasons. It was used extensively in the call centers earlier, but now a day due to its popularity and used it is used in more or less all types of firms, irrespective of the size of the organisation. For reducing the chances of the misunderstanding between the clients and the service provider as well as reducing the vulnerability of an organisation against the law suits. It keeps the track of all such important things. The security level of a company is also increased with the use of VoIP recorder. Not only this, there are many more important functions done by this recorder.
The performance of the employees can be reviewed; different data can be verified as well as shared to increase the satisfaction level of the clients. It is also related with the enhancement in the performance level as well as increase in the morality level of the agents taking or making the call. If a company has to fulfil all the above mentioned functions the VoIP recorder is their first as well as foremost requirements to be fulfilled. The calls are now recorded to deal with all sorts of security and many more important reasons.
The packets of Real Time Protocol are captured basically by two methods. The first process cannot capture the internal, peer to peer calls. It directs the out bound traffic and the other method is to connect the VoIP recorder to the VLAN. To sniff the signals the SPAN port is used. It's the Real Time Protocol that is abbreviated as RTP aids in recording.