Waiter Training: How To Take The Order?
When you're ready for your guests to take?
Guests heard they were looking at the list, your offers, recommendations and you could hear them talk about their food choices. How can you now ready for you to take? There are a few things you can control when they are ready:
You can close the menu and / or put in front of themGuests and leaning back comfortably on a chair or on benchGuests looking around the restaurant, hoping to find a waiter or waitress who can take decisions orderGuests gestures (and those pretty wild sometimes ...!) Guests start a conversation between each othersGuests raised up for the waiter or waitress to take the system
Since I am a great observer of the situation and offer your guests, you do not let the last three points to spend (at least), is not it?
Sometimes you can get very impatient, so check around. When your guests are looking at the list, you must keep at least one eye on them, because they may have some questions or additional information you need for the dishes. This allows them to wait for you to make them feel uncomfortable, and he adds: "shadow" throughout the experience slightly, but they do not even have to try to limit food for the moment. Therefore, please be aware!
The best way to convert the system into a pleasant experience to guide your guests to their point from the list. Requires (as mentioned in previous reviews) an understanding of the dishes on the menu and how to provide for your guests.
Type?
There are still ongoing discussions about whether orders must be written or unwritten. Really understand where people are coming from when they say that a good waiter or waitress should be able to remember the order without notice, but I think you have to make a judgment based on your own.
If a table with two guests and organizing dishes without any change or modification, and you think you remember that until you can type your command, go ahead. However, in many cases, how it is that other clients and ask questions, your manager wants something quickly or any other of those moments that catch your attention, happen to POS system and suddenly you do not remember. It happened to me, and often, so I can tell you: "It is not good"
I recommend listening to your customers and take the system and when you run away from the table, just scribble a note on your notebook. I did and you are safe. Anyway, what happens after that!
Repeat for guests?
Another point is the idea of regular customers for guests who provoke interesting discussions. You should or not? I do not have a definitive answer and there is no good or bad. As you feel and / or restaurant management likes to have done. I heard a short summary for customers is a way to ensure that guests and correctly stressed because they feel that you have too. Especially when it comes to allergies or requests other guests, "it makes sense to repeat those parts of the system, since customers can very sensitive and I want to know if you really understand.
Action
So, now let's get into the details, suppose you write the system and reproduced at the end.
Before addressing the guests with confidence and purpose to the system (which will appear in your attitude!) Make sure you have your notebook and a pen or pencil ready to go. No need to mention that everyone should be clean, neat and tidy, does not it?
Depending on your restaurant, you approach the table and immediately take the system by standing in front of the table. Another way to be more careful to keep the customer and take the system individually and quieter.
It can also occur (of course) that your guests decisions to date. Please do not face the embarrassment or roll your eyes! Yes, I've seen and done well (and I am a human being too!), But we should not do. I recommend that customers complain "Table 12" in the kitchen with your colleagues, anyway it's more fun.
Back to guests, do not forget that you'll be back in a little later and keep an eye on them.
When you make your own decisions and, with them, the most important part is now listening. Focus on what your customers are saying, and one in front of you, not the eye contact agenda of the next (not watch please!) And attention.
There are some rules you should know when it comes to take. They are not very different from those that we already have the service:
First Ladies - sometimes ordered men to their wives, it does not matter if it is what makes everything happy.Host last - he or she wants to make sure everyone is taken care of the first case it! Simple: visitors happy - happy host host happy - happy for you otherwise, and proceed on the table!
When writing orders on your notebook, I recommend the number is attached to each seat. Usually, the seat closest to the entrance of the restaurant "Seat 1" and follow the direction of clockwise. Large, it is logical to deal with colleagues and superiors as well as to make it easy for everyone in the service of good food for guests right at a later date.
It also depends on the situation, if you repeat something for everyone individually or collectively at the end to take the system. Here are some recommendations to make the process easy and fun for repeat customers (at least a little):
Repeat only the main part of the plate and not descriptionPlay bit together with your voice and highlight the important parts with high toneIf you know the names of individual clients, and used once for the person you care talk toDefinitely small changes to the dishes in the case of your guests and food allergies or any important requirementsAlso other hand, if your guests to change the dish preliminary list, as side dishes or sauces, and because of repeat their
Remember, you repeat orders for two reasons:
1. To make sure you got the right order
2. So that customers feel safe and trust
After taking orders
Some restaurants offer menus bulky and heavy and lists of beverages, which are difficult to collect and hold while you are taking more orders. Just leave them on the table until you finish with all customer inquiries. Then go on and collected. This keeps a little longer on the table and the guests are always given the opportunity to ask questions or change orders to add to dishes. And often.
In the case of people who give you this list after taking system, well, not much you can do. Just take it and keep it. Perhaps another colleague password and you deliver on the list. Business in some cases.
Before you leave, and quick analysis on the table to make sure your guests are still what you need at the moment, water, wine, etc. If you are unsure, s If they needed more water or anything else, just ask!
The next time you take orders, pay attention to how you are doing, and how your guests will tell their orders. It is never the same!
Read in one of the following items, and the service can be improved by the introduction of the system. There are a few additional things you can do to improve the experience of eating together and save you a lot of time and running around.
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