Water heater with a year and a half just does not leak repair? - Water heaters, water leakage, electric water heater - HC Network Appliance Industry

Water heater with a year and a half just does not leak repair

? - Water heaters, water leakage, electric water heater - HC Network Appliance Industry

CASE: maintenance responsibility borne by the manufacturers, consumers have the right to refuse to depreciation charges

Lawyers: can not provide maintenance services, goods should be recalled

Buy a new water heater, just spent a year and a half tank to leak, which allow consumers WANG (a pseudonym) endless bother. Gengrang her annoying, because no spare parts, this water heater simply could not repair, only depreciation of "process" to business! Yesterday, WANG reflect hotline to the party newspaper. Press with the help of businesses committed to providing liquidity machine, and try to repair, and properly handle the matter.

"Any goods have a certain service life, within its service life, provide maintenance services business is one of the basic requirements, businesses should take full responsibility for the can not repair." In response, lawyers and consumer association are that can not provide maintenance services, goods should be recalled.

Business: no parts can not repair water heater

Last year in March, Wang Honghua 2,600 yuan purchased the water heater. However, this water heater with a just one and a half hours on a problem, "the water tank leaks, very powerful and can not use it." September 1 this year, after she reflected, the merchant sent home repair maintenance personnel found a water tank The exchange box is broken. Normally, the exchange box is damaged, replacement of a switch box can continue to use, maintenance personnel told her that this type of exchange box manufacturers did not produce, because there is no accessories, simply can not repair.

Question: "single" Who takes the loss?

"Water heater uses only one and a half, can not repair damage, it does not become 'one-off' to you?" WANG quite understand, she thinks, to repair one of the basic properties of commodities, while "consumer law "explicitly requiring manufacturers to provide maintenance services, if the damaged goods can not be repaired, then indicate that the defective product after-sale service, should recall the loss by the manufacturers themselves. Because they can not provide maintenance services, businesses can tell WANG TM, but have to pay a dollar a day more than the depreciation charge to be paid a total of more than 700 yuan. In response, Wang Hong opposed. "Depreciation? TM to? But also the consumers to bear the loss?" Wang Hong angry.

Coordination: provide liquidity to the machine immediately

WANG reflect hotline to the party newspaper, the reporter quickly launched an investigation. On the WANG family situation, a number of businesses in the service department staff are aware of a staff inquiry records embarrassed and said: "This accessory does not, and some had a few years after the goods no longer produced parts This is common. "its service department also said the current maintenance staff is to help manufacturers, however, has been difficult to find accessories.

Reporter noted that the brand of water heater in a number of shopping centers continue to sale. Since no repair parts can not provide maintenance services for the goods, why businesses still continue to sell? Factory service department staff to explain this, said: "It is a new model." Coordinated by the journalist, vendors service very seriously and properly handle the matter immediately said: "We'll provide liquidity to the user machine, to depreciation relief headquarters reported fee matters. "

CASE: is the manufacturers responsibility to provide goods repair

"To provide maintenance services to manufacturers of goods can not shirk the responsibility." Elaeocarpus Jinjiang District Consumers Association said that according to relevant state departments, the "part of the return of goods repair replacement rule", the producer of goods should provide reasonable repair parts , repair costs, "to ensure the product was halted five years, to continue to meet the technical requirements to provide spare parts." Elaeocarpus that the products sold in the business only a year and a half, its maintenance had missing parts, "the maintenance responsibility should be borne by the vendors." As for the depreciation charge, Elaeocarpus sylvestris, said: "Consumers can confidently reject."

Lawyer: goods manufacturers can not maintain full responsibility Tam

"Life from the perspective of goods, water heater's life should be about five years. It sets water heater to use less than two years, maintenance parts disappeared, suggesting that lack of manufacturer responsibility, full responsibility should be worried." Chengdu Huimin, director of legal services lawyers Yong She believes that life can not repair within, businesses have to bear the corresponding responsibilities, consumers demand water heater manufacturers to recall, is reasonable and legal.

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