Webinars For Call Center Companies

The business process outsourcing sector has witnessed some major changes in the way they conducted their processes

. The biggest shift, perhaps, is the way in which the call center companies moved away from the voice calls and tried online lead generation methods. They have used Web 2.0 tools like social media marketing and search engine optimization for sales lead generation. But they were not content with relying on these two methods only. The call center services included webinars among the tools that they use. Webinar is a portmanteau word that combines web with seminar. In short, webinar means a conference held online among participants that go online at a designated time and website. It's the next big thing in the business world and the BPO units were fast to catch on to this trend in a jiffy.

Webinars are used considerably during B2B lead generation. Call center companies realize that this is a professional and new-age way of conducting business. The first step towards conducting a webinar is to choose a topic that people will be interested in and at the same it will lead to some profitable ends for the call center. By profits, I do not mean money only. It may be that the webinars will help the BPO firm get more telemarketing projects. It could be that it establishes the brand of call center services that it is looking to establish. Any call center in USA or Canada would like to conduct a webinar that is well attended by important businessmen and experts of the domain that will be discussed.

The next big step is that the call center companies must schedule the webinar at a convenient time. It doesn't make sense to have webinars when the entrepreneurs are more likely to be busy in their daily work. It makes sense if the BPO unit decides on a time in the afternoon sometime in the middle of the week. Morning or Mondays are not ideal because people are less likely to show up even if they agree through the RSVP. You can also conduct a poll to decide when the participants will be able to attend. Call center services can invite the participants through personal emails or special invites created for the webinar. It's a big occasion for the BPO service unit, so it pays to make the right preparations.

A note needs to be made by the speakers at the webinar. It's important for the call center companies to choose their best speaker. Webinars can be on a global scale. The impression that these call center units make will count in the long run. The speaker for the BPO should focus more on added information than what the slides read. This is a cardinal mistake that many call centers make. Keep the participants engaged at all times through random surveys, polls and other interactive activities. If you leave them idle, they will get distracted and probably do other work like checking their emails or even playing games.

by: Ivana Lewis

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