What Are The Complaints Of The Fashionandyou Customers?
The arrival of online fashion stores has changed the whole idea of a shopping trip
. Now one can easily sit at home and order up a whole new wardrobe in just a few clicks. You have to have your credit or debit card in hand as most payments are done via credit or debit cards. There are some sites that offer the option of cash on delivery. The sites like fashionandyou also offer membership to the customers. This can help them to avail even more offers and special discounts. The sites offer an attractive selection of products from the best national and international brands. They offer a wide range of men's wear, women's wear; children's wear and even home accessories at a very attractive price. With such a wide range of products one would expect the fashionandyou complaint list to be very short, but sadly this is not the case.
The main complaint against fashionandyou is that their offers are not valid and the discount coupons are often outdated. When a customer buys a discount coupon and tries to use it to make his next purchase, he is asked to make the complete payment. Though he is promised a refund of the difference, the amount is not refunded. Such instances test the patience of the customers. Many customers have tried to get through to the fashionandyou customer care section in the hope that they can get their problems resolved but there too they are disappointed. The representatives have no idea about how to solve the problems of the customers and hence they are unable to offer any help. Promises of solution are found to be false. The customer care executives do not recheck with the customer and it is the duty of the customer to call them. This suggests a very low standard of customer care and displeases most of their customers.
The quality of their products is another area of concern. Most of the products that are delivered are found to be of very low standards and are often delivered late. The products are never taken back on the complaint of the customers. Sometimes even the products of reputed brands are found to be of low quality. This often confuses the customer. The customers who have ordered handbags have found that the zips get spoiled the very next day. Customers who have ordered clothing have found the materials to be of inferior quality. Most of the work on the clothing gets spoiled in a single wear. The clothing is not wearable and sometimes the wrong size is delivered. Repeated calls to the customer care services leads to no results and customers give up hope. The site could become a success if they take care to stock only high quality products and also ensure that the products are delivered safely and on time. Such simple measures could make a lot of difference to the image of the firm. The customers will be happier and the popularity of the site could increase. The customer care services should also be improved by providing the employees with proper training and guidance.