Callback refers to the process in which the caller's number is recorded and the caller is called back some time later
. The process finds application in the sales departments of the business organizations when the sales executives are not able to handle the calls from different callers at the same time. Call center operations also use the callback service to communicate with callers that are missed during peak hours. The advantage of using this service is that it offers low cost calling to the individual who wishes to call back one or more contacts in a day.
From starting till date, three ways of using callback facilities have been developed. Learn about them from the following discussion.
Traditional Callback Service
This is the original callback service in which an individual is required to register his phone number and open an account with a callback service provider. A call back number is assigned to the person on registration. Whenever the person needs to callback, he dials the assigned number and hangs up after one ring. The computer at the service provider's office recognizes the number and calls back the person. In this way, the person is switched to the phone system of the service provider to call any of his contacts.
The advantage of traditional Callback is low cost calling, as the service provider is located in a country with low call rates. However, the process is time consuming and complex for the subscriber. Moreover, some countries ban the use of traditional callback as it affects the revenue generated through high cost calling.
SMS Callback Service
In this, the subscriber to a callback service provider sends a message through SMS service from their mobile phones to the service provider's number. The message contains the number of the subscriber as well as the number of the destination he wishes to call. The service provider then connects the subscriber with his intended destination. It is again a cost-effective solution but it is not applicable to each and every country.
Callback Software Service
The third type makes use of callback software that a person needs to install in his mobile phone. This software makes use of a callback dialer that follows an automated procedure to initiate Callback Service. You can easily integrate the callback software with the existing callback system used by the subscriber. It is not only a cost-effective but a fast solution for calling back.
Callback facilities have helped the businesses to entertain each and every caller so that the businesses don't miss any of their valuable clients.
iTel Mobile Dialer offers callback software that supports a huge array of existing mobile phones. The software is available for the service providers to offer cost-effective and fast callback facility to their subscribers.