What Guarantee Comes With Hiring And Keeping Employees In Your Medical Practice?

Are there any guarantees that come with hiring employees

? Especially in a medical office today, there are no guarantees with employees. You may be managing a medical practice that has had terrific turnover within your office in the past. It does not have to continue to be that way. There are a few steps you can take to ensure a more beneficial hiring experience between you and new employees that will promote sustainability and more longevity within your practice.

Knowing Your Need

Just having a seat to warm in your medical office is not enough to warrant putting someone in there that is not going to work out. Knowing your need for the position you are hiring is key to finding the right fit in an employee. This requires that you, practice manager, know what it is that you need and want out of an individual for a given position.

For instance, you might be replacing or hiring for a reception front desk position. You must know what best suits your process of greeting and dealing with customer service scenarios. Not every applicant is going to be the right fit personality wise with this type of position. One of the best suggestions ever made was to give possible candidates hypothetical scenarios that could be encountered in the position you are filling and have them provide a response. This will help you to eliminate candidates that will not be a fit more quickly.

If you are hiring a nurse to work with one of your physicians, you must take in consideration the type of individual that best suits the personality of the doctor. Will they be able to work together? Do you know what type of personality works most productively with your doctor? It is best to find this out ahead of time before hiring someone that is not going to compliment your practice.

Have Clear Expectations

Applicants will be interviewing you too and a vague set of responsibilities will only produce a small chance of success on your part to find the right individual for your medical practice needs. Creating a clear list of responsibilities and expectations can only assure more success in meeting the position with a person who is well aware of what is expected of them going forward.

This is no different than any other contract that you enter into with vendors, etc. You have a service that needs to be provided and you are contracting with an individual to provide that service. Anything that is not listed in that contract is negotiable. Make sure you are clear with your expectations; and include all non-negotiable items up front.

Create A Plan Together

Preparing for the best result is only part of the plan. There must be an exit strategy for both you and the employee if for some reason there is not a good fit between them and your practice. Be clear with your plan in the beginning. Create an agreement that is understood between both of you about what the outcome will be if it does not work out.

Many practice managers keep employees that are not a fit for their practice for way too long. Either there was no Plan B in place when they were hired or the manager could not terminate the employee for some reason. There is nothing more devastating to a medical practice image than an employee's poor customer service or inability to care for the patient. So this requires a plan on your part up front in order to clearly understand and prepare for what is next.

These are simple but effective hiring strategies that create success and promote the team culture you desire for your medical practice. There are never any guarantees, but you can have a guaranteed plan in place.

by: Rebecca Morehead

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