What If There Is A Delay In My Shipment?

If you have a shipment that is important enough to go via courier

, you are probably very concerned that the shipment makes it on time. What happens if the delivery service is running late? Nearly all courier services now have real-time tracking information available both on their websites and over the phone. Most of the time, you can even get the information via the web feature of your smart phone. Thanks to state of the art distribution logistics, your courier is constantly tracking your shipment in real-time as well, making the chances of your shipment being late very remote. In fact, over 99.9% of all deliveries arrive on time. With that hight rate of on time delivery, you may be tempted not to concern yourself with ensuring your packages are delivered on time. If for some reason, however, your courier service realizes that a shipment is going to be late, due to traffic, severe weather or other such circumstances, the courier will always contact you via phone to let you know and to discuss arrangements.

The field of distribution logistics has grown by leaps and bounds in recent years; everything is now connected by technology. Your courier service always has your contact information on standby. In addition, GPS allows the carrier and you, the customer, to see when your package is on the move, and when it may be stalled. As stated above, it is a rare occurrence when a courier shipment is late. However, deliveries can never be 100% on time, as long as unforeseen circumstances can occur. The best courier service in the world, following every best practice in distribution logistics to a "T" will occasionally have a flat tire, run into accidents that hold up traffic, or even have to contend with earthquakes and hurricanes! Of course, these situations are rare, but with the millions of miles traveled each year by courier companies, such situations are statistically bound to occur eventually.

Any delivery service following distribution logistics best practices will be on time the vast majority of the time. In those rare cases when they cannot be, though, any good courier service will give you a courtesy call to inform you that things have gone awry. Usually, you can also request that the company call you when the delivery is made; usually within seconds of getting a signature. If you have a good relationship with your courier, they will not mind making other kinds of special requests as well.

by: Chris Ellis

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