What Is A Call Whisper?

There are many occasions where businesses need to know the nature of inbound calls coming their way

. With Call Whisper, you can identify whether an incoming call is from your non-geographic number or landline number. Call Whisper, also known as call screening, is a call management feature available with non-geographic numbers such as 0300 Numbers, 0330 Numbers, 03 Numbers, and 0845 Numbers and hosted inbound call software as well. The feature enables the called party to accept or reject a call, and identify a call through the Caller ID and answer the call appropriately.

Intelligent customising options

The calling party continues to hear a ringing tone while the called party receives a message allowing them to decide whether to pick up the call or not. One of the main advantages of the Call Whisper feature is that it can be customised in several ways. Content can be introduced to the recording where it reads out the Caller ID of the caller. Alternatively, it could identify the location of the call based on area code and caller ID. One of the most useful benefits is that the Caller ID can be matched with a customer database, thereby enabling the agent to identify the customer and the corresponding account number. In addition, the time the system waits for a call to be accepted or rejected can be adjusted.

Save time on identifying the nature of calls

Call Whisper settings allow users to customize messages based on the nature of the call, enabling the agent to answer the call in an appropriate manner. The settings are specific to particular non-geographic numbers such as 0844 Numbers, premium rate numbers, and Freephone Numbers where separate numbers can route inbound calls to a single destination number. Service providers like Numberstore offer this efficient call management feature that allows you to distinguish between business and personal calls to a destination number. On receiving a call, a recording will play to identify the call. The receiver presses a specified number to accept or reject the call. The Call Whisper facility can also be used in hunt groups in the same manner.

Many small business owners have realised the benefits of call screening. Rather than wait to identify the caller and answer appropriately, Call Whisper saves a lot of time for both the called and calling party. The feature can also be customised to identify which IVR option a caller has pressed before the call is answered.

by: Kieron James

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