There was a time when a company would perform most of its functions in-house
. Large companies with enormous call center departments are, in many ways, giving way to more streamlined and competitive business models. These organizations frequently make use of outsourced services while maintaining the same level of control, or better, of their day-to-day operations. And when outsourcing calls, you need not forward them to some obscure location overseas with unprofessional operators. Most quality call centers are located in the United States and have a decade or more of experience in the business.