What Is Electronic Driver Dispatch?

Dispatching software is always coming with more and more new features

, some of which are necessary, and others which are not exceptionally important, or only apply in certain situations to certain types of companies. One of the most useful features though, which is going to be useful to anyone involved in the courier business, is that of electronic driver dispatch. It is hard to isolate any one feature which can on its own provide as much benefit to a company as this feature.

The reason electronic driver dispatch is so helpful is because it will help the courier company complete deliveries in less time. When you boil the customers satisfaction of courier clients down to its barest essentials, you will find that the most important thing to most people that deal with courier companies is simply how fast they can get their deliveries completed. Companies with electronic driver dispatch will regularly make deliveries faster than their competitors who lack this feature.

When you have electronic driver dispatch, it allows you to send orders for a pickup and delivery directly to the equipment that the driver is carrying with them. When a customer calls in with an order, the dispatch agent will enter that information into the computer. They can then wirelessly send that information to the driver that they want to make the pickup with the click of a button.

Electronic driver dispatch also gives couriers the ability to locate their drivers in the field using their GPS location software which is incorporated into the units the drivers have with them in their vehicles. This is an incredibly useful dispatch feature, especially for courier companies that offer emergency service. It allows the people at the office to immediately find the drivers that are best suited for a delivery, and then use the electronic dispatch system to get them on their way as fast as possible.

Electronic driver dispatch also reduces the number of times that you have a miscommunication with a driver. When using cell phones or radios to communicate dispatches, there are many chances for a driver to hear something wrong. This can cause them to go to the wrong pickup location, or to otherwise not understand their orders. When the information is all sent to the electronically though, you can be sure that they have received the orders properly. This helps you to provide your customers with a more competent and responsive courier service.

by:Calvin Couris

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