What Is Real-Time Driver Management?

Courier software can make all the difference between a good courier company and a bad

. It can affect how much your deliveries are going to cost, how often errors are made by the courier company, and how long it is going to take to get your pickups and deliveries made. There isn't much else that defines your experience with a courier as much as these factors, and therefore, it is critical that you take the courier delivery software that a courier is using into consideration when you consider how good the service is that they may be able to offer your company. This can be difficult though, if you don't understand what all the different features of available courier software programs do. Let's take a look at one of those now: real time driver management.

Managing the drivers in the field can be one of the most important elements of a courier company. If a courier can increase driver efficiency, it is going to have a domino effect on the success of that company. It will reduce the delivery times across the board, which will result in increased customer satisfaction. It will help drivers complete more deliveries in a day, which means more profit for the courier company, which helps to keep costs down. The effects from proper driver management can spiral into a positive effect on every aspect of the company.

Driver management is going to track and report on the actions of drivers while they are in the field. One great aspect of the software is that it will track things like whether drivers are speeding or not. This is a critical thing for courier companies to know, as by getting drivers to keep to the appropriate speeds, they can ensure the most efficient and cost effective service.

The other things that you can do with driver management software all lead to better performance and increased customer satisfaction. For instance, knowing where the drivers are at all times means that you can dispatch drivers much quicker to make a pickup when a customer calls in with an emergency pickup request.

Knowing where drivers are at all times, and being able to review their routes can allow a courier to improve their route selection, reduce fuel expenditure, and be sure their couriers are as efficient as possible. This will result in directly reduced costs for the customers if the courier can manage to control their own expenditures better as a result of the software.

Calvin Couris is a consultant for dispatch software and courier service software companies as well as international courier service businesses.

What Is Real-Time Driver Management?

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