What To Consider When Hiring A Telemarketing Company
A business can gain incredible benefits in finding the right telemarketing company
. Before hiring a b2b telemarketing company, it is necessary to carefully review your requirements. Take the following aspects into consideration before entering a telemarketing service contract:
Where is the b2b telemarketing company located?
The company may be headquartered in the US but their telemarketers are likely to be calling from call centers in offshore destinations. Offshore outsourcing is a cheaper option but you have to make sure that the agents have excellent English comprehension and speaking abilities.
What is the expected call volume of your program?
Find out if the b2b telemarketing company has a minimum required call volume and if your program meets that that requirement. Additionally, your expected call volume will also help the provider determine how many agents will be needed for your program.
What is the companys track record and experience in telemarketing?
The level of experience of a b2b telemarketing company is one of the most important factors for a buyer to look at. Make sure to ask for references and check these references to find out whether past clients received the results they expected and were satisfied with the companys service. Ask about any limitations or inadequacies that they may have noted about the provider. Also, ensure that the company has a proven track record of compliance with FCC telemarketing regulations.#
It is not enough to know that the company has modern facilities. Take the time to see that the equipment and systems they plan to use for your campaign is not only modern but also reliable and secure. What kind of backup systems do they have in place? How about monitoring technologies? Do they offer features like call recording or live call monitoring?
How much does the telemarketing service cost?
Billing schemes usually vary from one telemarketing service provider from another so it is important to be clear about you will be charged. Would the b2b telemarketing company charge you per minute or per call? Do they have other set-up costs?
Dont forget to compare multiple quotes from telemarketing firms to help you choose the right b2b telemarketing company for your business. The right provider can help your business grow your client base and boost your profits.