What customer service jobs are available in airports?
What customer service jobs are available in airports
?
You might want to have a think about which area you want to specialise in and where your talents can be utilised the most. For example, there are a few roles that are mainly based on the phone, whereas most of the others are face to face contact. Your communication style might be better suited to one or the other.
Working in an airport can be quite challenging because you have to deal with a large number of different people from different places. Therefore you have to learn to adapt the way that you communicate to be able to talk to different people.
There is certainly not a shortage of customer service jobs. If you are thinking of working in this sector then you need to be very confident and have an interesting personality. People travelling through airports are often stressed and frustrated and they need to be greeted with good service and a smile. Airline companies who are looking to recruit customer services employees are likely to be very thorough when they interview people. This is because you are essentially going to be the face of their company and they will have to rely on you to keep customers happy.
The aim of this article is to make you aware of the various airport customer service jobs that you can choose from. Obviously it depends on your skills and whether you have the necessary experience for the role. I would advise reading through the suggestions below and then doing some research to see if you are qualified for the role. If you are not then don't panic! You can use this information start obtaining the qualifications you need for your dream job.
Check in desk
Check in desk employees are one of the first members of staff that a customer comes into contact with so a brilliant service is essential.
Cabin Crew
The cabin crew/flight attendants look after passengers throughout the duration of their flight. If you are considering this role that you need to be smartly presented and be able to make people feel relaxed and at ease.
Contact Centre
This role is mainly based on the telephone. Contact centre workers deal with customer enquiries, bookings, complaints and concerns.