At most plumbing companies the phone is answered by a secretary or the wife of the
plumber usually if it's a one man show, because the plumber is either in a trench or under a house and the phone ringing him is a burden to him doing his job. Sameday Plumbers have a plumber that will always answer the phone that has had plenty of experience out in the field.
Whether it's a blocked drain, hot water system, water leak or just for a bit of friendly plumbing advice our secretary is a plumber! This helps because he can tell you exactly when a plumber can be at your property, how long that job usually takes and what you may be able to do in the meantime to prevent the plumbing problem getting worse. With no disrespect to the secretaries and plumbers wives (we have had both and do a fantastic job) but it's just not the same as talking to a plumber who has been there and done it on so many occasions.
The feedback to date on having a plumber as our secretary answering the phones has been amazing and made the decision all the more worthwhile. Not only do you (the customer) have a plumber to discuss your plumbing problem with you also have the luxury of knowing he has probably done a job the same or similar in his time in the field. When he passes the job on to the plumber that is going to your property nothing is lost in translation.