Where Does Manila Bpo Stand In The Philippines Call Center Industry?

Philippines is indeed the number one outsourcing destination of the world

. Figures and statistics are available to back such claims. The call center industry in the country particularly the call center companies in Manila accounts for a good proportion of funds accumulated through business process outsourcing.

You must be asking why Manila BPO companies? Well it is true that a call center industry is flourishing in the Cebu region of the country as well, in fact the service packages offered to the foreign investors here are way cheaper due to the low cost of office real estate. But it is BPO Manila that the foreign firms prefer the most.

It is the location factor that becomes the first and foremost reason for such preference. Metro Manila is the capital city. Quite obviously it is the capital city of any country that is the best connected with the rest of the globe. So whenever any foreign business firm decides to outsource to any Philippines call center, it is the Manila BPO companies that becomes the inevitable choice. Again it is the capital city that is usually the most flourishing in terms of prosperity and prospect.

This is the logic can be put forward by the foreign business firms to prefer BPO Manila to meet their outsourcing requirements. Not only the business enterprises, but the Philippines government itself has taken special care to make sure that the call center sector develops in and around the capital city.

As the capital of the country the development of this region is the priority of the government. And to ensure development certain initiatives have been taken by the government to motivate the call center companies to develop functional units here, more so to lure on the foreign investors. These incentives are both fiscal and non-fiscal. The Philippines government realizes how important the call center industry can be in the journey for revival of the nations economy. The brought home foreign currency can certainly usher in new era of growth and development and this is exactly why Manila BPO companies have become so crucial to the economy.

Besides being the economic and commercial hub of the country, Manila is the most populated area. The density of population is pretty high here. Along with the population density what is high is the literacy rate of the Manila citizens. The two together implies that the call center industry in this part of the country has no dearth of labor supply that too qualified labor supply. It is the qualification that makes the Filipino call center agents so efficient in their role. To add to the list of advantages- the English speaking skills of the agents which is definitely a byproduct of the countrys close association with their colonizers also proves to be handy.

Labor is available, infrastructure is available and being the capital city the publicity or the visibility is also available. As a cherry on the chocolate topping the quality of service that is being delivered to the clients are instrumental for the growth and development of the Manila BPO companies.

by: Alicia

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