Who Is Answering Your Phones? A Look At Answering Service Staff

One of the reasons you might have an answering service is because you are frequently

out of the office and do not want to sound unprofessional by taking calls while engaged in something else. Why then would you pay to have someone else answer your calls in the same manner? With few exceptions, the best answering services are those with actual call centers where operators show up to work. This allows excellent quality control and professionalism, not to mention quicker answering times. This is why it is important to ask where your calls will be answered, along with whether the calls will be outsourced to a different country. Using outsourced answering service is an entirely different discussion and requires more decisions on your part.

Who Is Answering Your Phones? A Look At Answering Service Staff

By: Nicolas DAlleva

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