Why Aren't More IT Operations Leveraging the Power of Mobile Apps?

Why Aren't More IT Operations Leveraging the Power of Mobile Apps

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A recent post by Peter O'Neill asks the question, "Why are the ITMS megavendors not addressing empowering IT operations professionals?" As a analyst for tech marketers with Forrester Research, he continues to have an interest in empowering IT operations professionals to do their jobs more effectively.

What he has observed is the largest vendors of ITMS known as the big fourBMC software, CA Technologies, HP Software and IBM Tivoliare barely recognizing the importance of mobile applications on their websites. BMC Software does provide a BlackBerry mobile interface. CA Technologies offers mobility by allowing an iPhone to be turned into an authenticating device. HP Software only offer mobility via its own smartphones. And IBM doesn't appear to offer mobility for Tivoli in its product descriptions on its website.

Why are these big companies failing to recognize the benefits of offering mobile ITMS? Could it be that smaller companies are more in tune with the way smaller businesses need to operate? Often IT staffing is limited. While via the internet, services are provided 24/7, most businesses are too small to have 24 hour staff on duty. The integration of mobile applications into ITMS solutions makes it possible to manage IT away from the office.

This ability improves not only the quality of service IT can achieve. It improves the quality of life experienced by IT staff. Stress levels go down. The work environment becomes more productive.

Common ITMS Solutions That Could be Managed Via Mobile Apps

Several ITMS solutions in the marketplace are logical choices for management via mobile appsapplication performance management (APM) and business transaction management (BTM) are among them, especially when these are used in an infrastructure as a service (IaaS) cloud model. . These are management solutions that send alerts when performance degradations occur. Setting those alerts up to use mobile applications is extremely logical. This enables IT staff to perform a wide range of functions without compromising the quality of service.

Choosing to use mobile apps that can be accessed across any internet capable platform is the most logical choice. Limiting alerts to only the BlackBerry or iPhone or a proprietary interface fails to embrace a company's needs to use existing resources.

This is why companies like Nastel Technologies have chosen to enable users of their AutoPilot ITMS solution to broadcast real-time business views via a private Twitter network. This allows access via any internet-enabled mobile device.

Figure 1: Example of using social networking (Twitter) as a way to send real-time alerts

Social networking interfaces are easy to use and operate with very low overhead. An automatic tweet can provide early warnings that the complex event processing (CEP) engine has detected a pattern of behavior that has business impact potential. Resolution of the problem and restoration of performance is possible remotely because actionable information is readily available long before users are impacted.

While the question as to why the big four are taking their time grasping the importance of leveraging mobile apps may never be answered definitively, it does highlight one of the reasons smaller companies who offer ITMS solutions should not be overlooked. The smaller companies are the ones who are on the cutting edge of providing mobile interfaces.

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