Why Manufacturers Should Combine Customer Care and Engineering
With new products like hybrid technology, a close link is required between the two departments
. It is only through customer service, that engineers can get to know how the designs are doing in the long term and on different road conditions. Information about performed hybrid battery replacement and preventative maintenance required will help the engineers learn things that cannot be figured out in a factory setting. The performance of the hybrids on different terrain conditions and the longevity of various part in such conditions, are all important data that is absolutely necessary for any industry. Only when you have a good customer service sector can you collect accurate information and relay it to the particular departments. If the customer care executive is not trained well, he will fail to understand the exact nature of the problem and the data that reaches the engineer will not be accurate. This is why it is important to train the customer support team and also help the engineer learn to interpret the information.
Why Manufacturers Should Combine Customer Care and Engineering