Why Should Companies Use Hosted Knowledge Base

Hosted knowledge base service is helping companies to streamlining the various processes that are used to solve problems within an organization

. There are many advantages of having a hosted knowledge base. When one employee discovers a possible solution to a particular problem, he puts it into the knowledge base and another employee can easily access the solution the next time when a similar problem arises. Companies that don't have a knowledge management system in their organisation will incurring financial loss in the long run as they are wasting the time of their resources. So companies should not hesitate to opt for such a service. Let us what are the advantages such a hosted knowledge base.

1. Fastest and Easiest Way to Get Started:

Using such knowledge base service is the fastest and easiest way to start the knowledge management system in any company. The company can actually benefit from such service as it doesnt require the companys employees to manage the knowledge base. They are free to perform their respective tasks. The can concentrate on their work. The company should select a service provider who can deliver the best knowledge base service at the best possible price.

2. No Server Required:

A hosted knowledge management system doesnt require any server in your office. When you use hosted knowledge base service, your data is stored on secure, always-updated, backed-up daily enterprise-class servers that is managed by the service provider. With knowledge base service theres nothing to download or install. Your data is automatically backed on a daily basis. Each backup is stored for at least a month and you should check with your knowledge base vendor as to whether he can be provided manual backup whenever required. The service provider should also be responsible for securing the data in the server.

3. No Expensive Supporting Software Required:

The vendor takes care of all the software requirements that is required to get the hosted knowledge base up and running. He is responsible for installing the applications on the individual systems that would enable the systems to access the knowledge base. Your IT department doesnt have to worry about upgrading the systems and installing the application. Make sure that the service provider will take care of that. The online knowledge management system should be such that it can be easily accessed by everyone in the company. This system should provide a cost effective solution for your knowledge management problems.

4. Minimal Technical Knowledge Required:

All the employees of the company should be able to use the hosted knowledge base system without facing any problem. They should not feel that it is too complicated and technical in nature. The whole idea should be to make the process of knowledge sharing easy and simple. It should not require acquiring any new technical skill to use it. The User Interface should be appealing and friendly. The service provider should keep in mind that adding too many features and complicating the knowledge management system may lead to alienation.

by: Charles Funkel

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