Word Of Mouth Advertising
Advertising is the business tool of reaching out to a mass audience
. Usually, advertising is carried out by entrepreneurs after a whole set of steps and procedures. An advertisement is carefully designed to attract a good amount of customers for a business.
There are various modes of advertising like newspaper, magazines, radio, television, yellow pages, etc. One such mode is Word of Mouth Advertising. Generally, advertising involves huge costs but word of mouth publicity comes easy at a low cost.
Word-of-mouth advertising means that your customers tell other people about your business and their experience using your company. This type of advertising happens naturally in many cases when people want to share their experience with those they know. So, if you have the skills to satisfy your customers and give them services beyond expectations it not only gives you a competitive edge in the market but also makes your customers go all gaga about your business methods. And, that helps you earn more consumers for your products and services.
You can give some special discounts, membership offers, free gifts, bonus points for further dealing with you etc. so that your customers go back home happy and come back to you. Some special services like free home deliveries, banking, insurance etc can also be provided to add on to the list.
Online communication also comes in Word of mouth advertising. By creating a page for your business on a site like Face book, you can connect with your customers for free and maintain a daily presence in their lives by interacting, offering deals and advertising promotions. You should be socially active on such sites so that you can answer the queries of customers and announce new offers.
Most often, personal style marketing involves customers informing their family and friends of their experiences with your company. While this form of advertising, when the word is good, is effective in earning customers, drawbacks do come uninvited. It spreads slowly as compared to certain other advertising techniques like newspapers or online advertising. It also caters to a smaller audience. It has the possibility of negative feedback being told. A hard truth about word of mouth marketing is what happens when a customer tells others about a bad experience she has had with your business.
So, along with the positive points there are hard facts distasteful to digest for any business organization or entrepreneur. Thus, you have to be really careful while using this form of advertising as a tool to advertise your business. However this is one general practice that happens even when you dont urge it to. People would anyways talk about their experience with your business among their friends and colleagues.
Ensure that there is a team working towards spreading good name of your business organization so that at least some bad remarks or rumors can be eliminated.
You can also use this method while putting your business for sale because that is one time when you should not leave out any place from where you can get a potential buyer.
by: pauldarreman
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