You might be hired as a phone manager to take phone calls and direct them to other places
. Or, you might be hired as someone to help people when they are having problems with a product. No matter what, your job as a work from home customer service job will be to help people when they need it. This is probably what you like about customer service to begin with, and you will get to have even more experience with it as you are working through it in work from home customer service jobs and other situations.