Lastly, are you secure with the agent assigned to you by your shipping broker
? Can you communicate easily with that person in charge of your account? Then if not, you should ask first for a new agent. And if they are unable to provide you with one, you should take your business elsewhere. As freight forwarding companies are such an important part of your business. It is clear that you feel comfortable and are able to talk to the agent handling your account. Unless you are able to talk without restraint and feel that you are getting the kind of attention that you want, then take your business in any shipping broker. This would lead you to a better shipping broker if you choose the right shipping forwarder.