Zhang Jindong: Ministry of Commerce take the lead in the proposed legislation for the sale appliance

Zhang Jindong: Ministry of Commerce take the lead in the proposed legislation for the sale appliance

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With the lower threshold price of household appliances industry, and people continued to improve income, household appliances have become residents of the most basic necessities of life. According to incomplete statistics, China's household electrical appliance ownership in Taiwan has exceeded 4 billion in recent years is to maintain an annual growth of more than 15%. At the same time, household appliances was high accident rate, the security appliance has become a hot social issues. Standard appliance sale

Service

Order, active avoidance of safety, with a strong social significance. For this phenomenon, in Beijing to attend the two sessions of the CPPCC National Committee members,

Suning

Zhang Jindong, chairman appliances made in the proposal, the government should quickly establish a market access system, standard appliance service order.


Of safety hazards is the bane of serious disorder after sale


On

Air conditioning

Market terms, the country currently has more than 200 million air conditioners, many of them are installed in the tower, the equivalent in our city over the installation of hundreds of millions of potential hazards. If the air conditioning installation and post maintenance does not irregular in time, there will be a falling accident at high altitude. Support for high-altitude air conditioning after a long period of rain and the wind, there will be a rusty, broken off and other issues, security, lower, falling prone to the phenomenon, the need for regular inspection, maintenance, cleaning, to eliminate safety hazards.

Zhang Jindong
members that the current China's home appliance industry service order is quite confusing, the industry regulatory delays, lack of service standards, quality of service differs greatly from less regular army service, and "miscellaneous troops, guerrillas," "street shop" Many, quite a mixed bag, a "low quality, low service, arbitrary charges, thin profit" the vicious circle of state, management shortcomings, the void, formal appliance service business under attack, it is difficult to form a good service order.


System of government introduced mandatory standard service team


Recommendations in the proposal Zhang Jindong, appliance service operations related to strict specifications, need to go through formal training, strict examination and close supervision, to complete the special services, like health care industries, adopt a strict access system industry, the establishment of regular service team, form a "high-quality, high service, reasonable fees, normal profit" status of a virtuous circle. Therefore, the Government should pay attention to appliance service, establish a strict access system industry, play a "business, associations, large chain" synergies, establish a regular army support, from system level to ensure quality of service.


He suggested, led by the Ministry of Commerce to develop all kinds of home appliances

Service

The "rules" as a "law" enforcement, service and appliances used on the end of the whole process of strict regulations.


2002, the officially released by the State Economic and Trade Commission, "the Department of appliance repair service grading norms," began. Although in recent years, as the appliance service industry standard, the norm for most businesses to choose special maintenance service department made a reference to the time, but take the initiative to declare the Department of maintenance services and real assessment in accordance with the formal review process and obtain the corresponding qualifications, only a small part, and the Department of enterprise maintenance services service program, service level and service quality gap also larger. Zhang Jindong, said the industry was still in the after-sales service is not an entry criteria.


For the whole dimension of the "management and supervision" system

Zhang Jindong
proposed appliance service as a special service, need to establish systems of monitoring mechanisms to regulate the source in order to continuously improve the quality of services and ensure people's fundamental interests. Zhang Jindong, the proposal from the three areas that need to solve the problem.


First of all, should cultivate qualified service personnel. At present, the appliance service faces a problem: a serious shortage of staff. Through fiscal measures the local government can support a large home appliance chain enterprises, and local joint vocational schools, professional training appliance repair installers. Training professionals can follow the local government level, to give financial subsidies. One can solve the employment problem. 2 appliances can guarantee quality of service. 3 active elimination of safety hazards. It is reported that China's largest home appliance chain, Suning Appliance has been focusing on school-enterprise cooperation, advanced vocational training concept of highly skilled personnel, Chongqing Suning was once awarded the "probationary employment of college graduates in Chongqing Base".


Second, the proposal to increase the market access threshold, standard appliance service enterprises. Appliance service companies need formal competence, such as through specialized training of personnel, strict management system, the basic conditions of service. Zhang Jindong, recommended that in future, industry and commerce administration departments should set up a market access threshold, like the medical profession should have the same professional qualifications to became a doctor. Here, the need for the determination of "appliances service" market access regulations, industry and commerce administration departments have a legal basis.


Third, the proposed monitoring service process, forming a closed loop monitoring. Appliance service decentralization, involving millions of households, monitoring is difficult,

Consumers Association

, Home appliance industry associations and other organizations to play a role in the management of the establishment of "residents to report" mechanism, including service quality, the fees are reasonable and so on.


Learned that Zhang Jindong, as head of the nation's largest home appliance chain, he has always insisted on the "service" as the only product Suning, Suning in China, 30 provinces, 300 cities, Hong Kong and Japan, with more than 3000 home sale network, the service center had access to household appliances, household

Electronic

, The three national service refrigeration equipment repair skills certification. In addition, Su Ning is trying to set up a training mechanism, not only to their posts within the self-training personnel, but also to absorb the talents of qualified employees to the industry's output, and even home appliances manufacturers and service technicians can also be accompanied by the authorization points in the Suning skills identification, the purpose is to promote the service throughout the home appliance industry to develop normally.

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