iYogi services beyond boundaries
iYogi services beyond boundaries
iYogi services beyond boundaries
In my last post I have mentioned about my first experience knowing about iYogi. I really couldn't directly experience their service that time. But I was waiting heartily for my new computer or laptop, whatever I could buy after throwing away my last computer in dustbin last summer.
So I managed to buy a laptop for myself spending $649. The most unfortunate was that it also ended up experiencing random lockups when running on battery. I now know that it's something related to TM and some drivers, but at that time I didn't know the cause and got depressed again thinking that something was wrong with my particular machine.
I've had my share of poor customer service experiences from companies in recent years which I've blogged about. I didn't waste time much on thinking, and contacted iYogi tech support. The call took a second to get connected to a usual American scripted voice; it starts by making me press buttons on the phone and them strangely transitions to using voice response, which I hate. But it's ok, because it's a procedure. And after that I got transferred to this technician called "Peter". An amazing fellow and I guess funny too because during the whole conversation all he was doing was cracking few one liners to keep up my interest in holding the phone for getting my computer troubleshoot.
He mentioned few things that I will like to share with you people. He says, iYogi thinks everyone should enjoy the benefits of PC and the network based technologies, with annoying setup and maintenance headaches. iYogi delivers help remotely via the Internet and secure the screen share technology, so that we, the customers can stay put and avoid the discomfort of sharing our space with an unfamiliar technician. And guess what I completely agree to Peter.
What Peter offered and which I accepted was remote session, at no cost to me, to see if the problem could be fixed. The things began really well and I expect it to be like this till the problem gets fixed. Because I'm now became very skeptical about the whole computer and tech support thing.
And so began a series of support sessions with the knowledgeable peter, via phone with Peter connected to my PC remotely via net. I was pretty impressed with Peter, friendly approach but professional whenever necessary in the whole procedure. He lived up to my expectations of what someone working in a tech support role ought to be able to deliver. He knew his way around the innards of a computer, and knew what to try and how to try it in the quest to identify the problem and then see what solution might fix it. And he could do all of this skillfully via remote connection. That's not an easy way to analyze a computer's configuration and troubleshoot.
During the whole troubleshooting process all Peter was doing was explaining me each and every step he has been performing on my system. As I am not at all a tech freak he had to make me understand all that by giving examples from daily life and he was successful doing that very smoothly. It seemed like forming a relationship with your customer. We bonded really well. I got almost trained over the product I was using.
After the hour of remote troubleshooting sessions, he asked me to go for the one year package which is for $169.99 (to be precise), on that basis I will be their premium customer and I can avail their services for whole on year for free (even if I ask for hundred times). I accepted the offer because it seemed perfect for me. What else you want. It's pretty affordable with exactly the service I want it to be.
My guardian tech, Peter, became my hero in thetime it took to help me switch servers. It was quite the nightmare (as I said, I have a lot of content!) and he never batted an eye in solving any problems that may have arisen throughout the process.
Bottom line, if you live in the area and need tech support for any reason, check out iYogi. I completely agree to the statement that iYogi provides services beyond boundaries. The personal service alone beats the pants off of heading toyour local storeandhanding over your laptop to some stranger.
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