Anyone who has ever either managed any size group of people or owned a business with more than a couple of employees knows the hard truth about personnel: that managing humans is even harder than managing a business.This is even more difficult for managers or owners who genuinely care for their employees. It's not that people's lives are a problem for business, it's the simple fact that human resource issues, from the on boarding process for new...more
In present, call center is a great option to improve customer relations and expand customer bases in a cost effective way. India is a preferred destination for outsourcing for many countries, because a number of benefits that India offers.Here are some reasons described why choose India for outsourcing:Highly Skilled calling agents:India has a large number of multilingual and dedicated professionals who give 100% efforts. Before attend to calls, agents are given extensive training on their voice, accent and communication. All agents are capable to handle any kind of customer in an efficient manner. Wide range of services providers:Call center of India have expertise in providing inbound, outbound, voice, chat, email support. India is a one stop solution by providing various call center services to various offshore outsourcing companies like financial firms, telecoms firms, medical and insurance firms, banking firms etc. By shaking hand with and Indian call center company, you can get large list of services and more.Save expenses:Choosing India for outsourcing call center projects, you can save more than half of its current operating expenses. By Outsourcing you can use your...more
2009 Top Knowledge Process Outsourcing (KPO) Vendors, Black Book 2009 Survey ResultsTable of Contents : Introduction 6Summary 7Methodology 9Predicted High Growth KPO Verticals 11Top 20 KPO Vendors 12Top 5 KPO Vendors by Service Segment 13Stop Light Scoring Key 14Companies MentionedIndustry: Sourcing: Knowledge Process OutsourcingIntegreon, Innodata...more
Outsourcing is a fairly new method in the business world where in you can buy the service and expertise of a specific business operation. This will free the management of worrying about the outsourced department enabling them to focus more on other income generating activities. However, the process of outsourcing does not come without problems. Some issues that need to be resolved are that of on-time delivery, reliability, trustworthiness, and overall quality of service.The decision to outsource an operation is fairly easy. The hard part comes in the selection of the outsourcing company to entrust one of your business dealings. You have to make the right decision for if you do not, then instead of saving money, you lose it; instead of getting quality service, you get poor performance.In choosing the right outsourcing firm, you should be able to assess the business profile of the company. Ask the right question in order to get the right answer. Inquire about their client base, their position in the marketplace and how long they have been in the business. These first few questions will let you gauge the expertise and the know-how of the outsourcing firm.Evaluate the IT outsourcing...more
It is said that outsourcing has existed even thousands of years ago, but as a business strategy, outsourcing came into existence in 1989. At that time, some companies were not able to perform core functions by themselves. In order to keep their...more
The growing need of HR services in companies has opened this HR sector as a whole new field of employment and HRMS training is becoming a popular choice of more and more people as their career. Today many institute and colleges are providing...more
ii James Bucki, About.com Guide. "Outsourcing Disadvantages: Reasons That Outsourcing is Bad for Your Company." 29 July 2010.Why Outsource IT? By: Open iT About the Author This article has been contributed by Krista Aguilar from...more
Outsourcing has been the subject of much controversy in recent times, but with the huge financial benefits involved, it looks here to stay.The Financial Benefits Of Outsourcing By: Alice Shown About the Author Outsourcing...more
With the developed technology the world has become a global village, therefore has converted to a single market place. Due to this heavy competition is seen where reduction of overhead for business is possible with the only solution of outsourcing...more
The support desk is an important service for companies that deals a lot with customers and sometimes, there is a need for a 24/7 service for customers. With this in mind, a company has to think about who are to man the support desk for them as people...more