two Easy Ideas to Keep Your Customers Happy - Retail Client Service Tip four

Here are 2 super simple customer service tips that can be straightforward to forget but are terribly necessary to observe:

1. POST 'EM AND KEEP 'EM.

I recognize all too well the temptation to close ten minutes early when no one has been in your store for the last hour or two. However, keeping the store hours you post could be a basic customer service customary that ought to never be violated. Opening at ten a.m. means ten:00, not ten:15. Closing at 8 p.pm. means eight:00, not seven:55. It's a lesson I learned the exhausting way...

One cold and dreary evening, early in my retail career, I locked up my store many minutes before the scheduled closing time. I would done it dozens of times before - and who cared? After I received the shop the following day, there was a note (and not a very nice one) on the door from a client who had driven several hours specifically to shop at my store. They arrived ten minutes before closing and I wasn't there. Ouch. I might certainly lost a client, but I gained a valuable lesson. Thus, I'm passing the lesson on to you in hope that you will not lose any customers to the current customer service faux pas.

2. LEAVER YOUR NAME AND PHONE NUMBER AT THE BEGINNING AND END OF ALL YOUR TELEPHONE MESSAGES.

This tip is another example of very little, however vital ways in which to make your relationships together with your customers and vendors easier and additional pleasant. Remember, building a great business is about doing heaps and tons of very little things well. Yesterday afternoon I got an vital phonephone message. It absolutely was terribly long and full of details. I needed to call back and have a conversation with the caller. And I had to play the whole dog-gone message once more because I missed his phone range the fist time.... terribly annoying.

If someone has to pay attention to your whole message a second time simply to catch your phone range, you are wasting their time. Bad client service. Leave your data at the start and finish of your messages and invariably speak slowly and clearly when giving your phone range, it makes it so a lot of easier to understand.

two Easy Ideas to Keep Your Customers Happy - Retail Client Service Tip four

By: Jerald Powell

POST COMMENT

Counselling Services & emotional therapy Part time cleaning services singapore is mostly a wonderful tactic to keep your residence or office looking wonderful Window Cleaning St. Paul Service For All Types Of Buildings Escorts in Gatwick know the tricks to please their customers SEO Services : Defining The Term Dedicated Server is purposely made to counter customers' need Searching For low cost merchant services SEO Services: Options are Many to Choose From Common Reasons Why A Customer Needs Cable Tv Limited Cable Tv Providers In The Area Affects Customers What Makes Cable Tv So Special To Customers? Effective presentation skills to impress your wholesale customers Choosing the Right Words Can Get You Your Customers