subject: 10 Things To Consider When Choosing Your Number Service Provider [print this page] The number that you choose for your business says a lot about you. It is very important to choose just the right number to create a favourable impression in the minds of the customers. You may have a fair idea of whether you want to charge the customers for the call or whether you want a revenue sharing option, but how do you decide which service provider to opt for? You need a service provider who is reliable and straightforward. Keep the following tips in mind when you decide on the service provider for your non geographic number range for the business.
1) Does the service provider have a per second billing or does he just round up the cost of the call? Do they also have a connection fee or minimum call charge?
Obviously, if the service provider rounds up the seconds into the next higher minute, you end up paying extra. Even if you have been on the call for just 63 seconds, you will end up paying for a 2 minute call. When this adds up, it can be a significant amount. Also check if there is a minimum call charge.
2. Does the service provider have online call management facilities?
Opt for a service provider which allows access to its online call management facilities through which you can make changes to the phone settings. Choose one where the changes that you make are instantaneous.
3. Does the provider obtain its numbers directly from Ofcom or is number availability dependent on others in a supply chain?
Resellers may offer a lower price, but you may get into trouble at a later stage if you decide to port your number elsewhere.
4. Have you missed any hidden charges?
The telecommunications sector is known for hidden charges. Choose a service provider which is up front, clear and transparent about all charges associated with your service.
5. Who else depends upon the service provided?
Look at whether other major companies also depend on the service provider. If they are, then it may be a good reason for you to consider their services.
6. Do they provide good customer support?
One of the most important things to consider is how accessible and helpful the providers customer support department is. Whether you are just setting up a connection or you are trying to resolve a later technical issue, the level of customer support on offer is crucial.
7. Do they allow you to select your number(s)?
A distinct number communicates a lot about your business. Choose a provider who will give you the option of selecting your own number.
8. Which are the networks used to deliver your calls?
Choose a service provider who uses good quality carriers who will offer the resilience that you need.
9. What about innovation and excellence?
Check if your service provider has received any accolades for industry innovation and excellence. If yes, it is a good sign.
10. How soon will your number be activated?
Activation should happen instantly after payment has been approved. Some service providers will take payment online, others may wish to verify payment details before activating your account. You should need to wait no more than a few hours for your number to be live.
There are many telecommunication companies such as Numbertalk that offer attractive plans on non geographic number ranges such as 0800 numbers, 0844 numbers, 0845 Numbers, 0871 numbers, 03 numbers, premium rate numbers, freephone numbers etc. To know more, visit the Numbertalk website.
