subject: Professionalism For Janitors [print this page] One expects a janitorial service to display the highest standards of trust and responsibility. Standards of professionalism for janitors must include the most obvious quality of honesty and integrity. Since janitors are hired to perform services at establishments while occupants are not present, the honesty of the janitorial staff is assumed. Beyond this most obvious fact of honesty and integrity, standards of professionalism for janitors must include excellent work habits.
The work habits that must be a part of any custodial service, is a staff that is punctual and has a good attendance record. Since a cleaning service operates on a cleaning schedule that must be adhered to in order to properly care for the premise, staff should be at work and on time. It is not fair for one staff member to be late or absent on a continual basis and expect a co-worker to cover for him. Professionalism for janitors involves the same work ethics as professionalism in any other service-oriented job.
Since a janitorial service is responsible to its customer for any complaints from them, those who contract the janitorial service may appreciate paying attention to detail, which might involve something that is not rigidly on the schedule. Teaching janitorial staff members to be open to communication of perceived problems while on the job is also as important as fixing complaints are to managers working for janitorial services. It goes without question, that customer service is the number one priority, since without the customer there would be no reason for the cleaning service to be in that establishment.
Good customer service means showing consideration for the private property of the owner whose place is being cleaned while he is away. Good customer service is notifying the customer of anything that has been broken or that needs repair work that the janitorial service has discovered. Keeping an open line of communication between the Janitorial Staff and the customer insures that both parties have a mutually satisfying relationship. A janitorial service that conducts training and lectures as part of promoting professionalism for janitors is a highly prized service since no establishment can do without a commercial cleaning service for very long.
