subject: What Should You Consider When Choosing the Services of a Medical Call Center? [print this page] A medical call center provides numerous benefits to doctors, nurses, receptionists, and patients. Trained operators can answer questions for callers and make appointments for patients. This helps reduce the heavy workload of the staff at a medical facility. If you are interested in a way to extend your clinic, then you need to select a good answering and telemessaging service.
Since you can't always be with your patients, you can choose a call center with operators who work all around the clock. Your patients can receive the help they need 24/7. If there are any emergencies, the calls will be forwarded to you. A reliable answering service will send you important messages via fax, email, or phone, along with instructions on how to retrieve them.
So, how do you distinguish one service from the next? How do you know your patients will receive the best help over the phone? First of all, you should only stick with a call center that employees HIPAA trained representatives. If you don't, you can face some serious violations. With HIPAA trained operators handling your calls, you can trust that your patients are receiving genuine medical advice.
You can also select a medical call center that offers additional help, such as nurse triage services and disaster recovery. The latter is especially important if you live in an area prone to natural disasters. Imagine what would happen if the power went out! How will your staff be able to respond to calls? What if injured patients and their frightened families are trying to get a hold of you? You can have the relief in knowing that their calls and inquiries are being taken care of.
Another great thing about using a teleservice company is that you and your staff will be able to focus on in-house patients. The waiting time will be reduced significantly, which means you'll be able to take care of more patients every day. They will be pleased with the service, and will thus recommend you to others.
As long as you choose a call center that doesn't keep callers on hold, you won't have to worry about them becoming frustrated and calling another clinic. After all, you can really lose a lot of business if callers feel neglected. If they have to wait and wait every time they try to call your office, they will hang up and call another healthcare provider instead.
A teleservice company shouldn't make callers wait anymore than a minute. At the same time, it should be staffed well enough to handle all calls from start to finish.
What Should You Consider When Choosing the Services of a Medical Call Center?
