subject: Could Your Business Benefit From Phone Answering Services? [print this page] Many smaller businesses choose to use automated voice answering systems to cut costs, but what they dont know is that approximately 75% of the time, customers and potential clients hang up the phone after reaching an automated service.The same is true when customers prompted to leave messages (most do not) or when sent to voicemail.When unable to get in touch with a live representative, these potential clients and customers then choose to call other retailers, businesses, and service providers to get in touch with people that can answer their questions, even if your business or product is superior. Often a caller just wants the answer to a simple question such as the location of your business or what hours you are open. Other times, clients and customers may genuinely have an urgent problem that requires immediate assistance.
Phone answering services are an easy way for businesses to no longer lose potential clients. The best impression a business or company can make on a new or potential client is not an impersonal prerecorded message, but a live person and knowledgeable receptionist.Phone answering services provide virtual receptionists who upon your instruction can provide answers to customers questions, as well as any additional information youd like them to provide.They serve as an extension of you and your company, and can be specially instructed to handle, respond to, and forward all incoming calls as you see fit.Phone answering services are reassuringfor both your customers who receive the impression that you care and have the time for them, and you as well.Your business will appreciate that all leads are captured and calls are managed carefully.
It can be very expensive to hire and maintain an in-house staff to receive incoming phone calls.Phone answering services are an efficient and effective alternative.They make it possible for you to run your business, manage employees and effectively increase your revenue while bringing in leads and capturing new business opportunities that would otherwise have gone to competitors.
When phone answering services are used effectively, they serve as a seamless part of your own business.Clients and potential clients receive the impression theyre talking to in-house staff who are knowledgeable on all aspects of your company. Phone answering services regularly provide you with saved voicemails and caller details for your records, so you never miss an opportunity. Their services can be as interactive as you request, tailored especially to suit the needs of your callers.
Phone answering services are tailored for medium and small-sized businesses and have effectively contributed to their increased profits both directly and indirectly.Learn more about how live call answering services can benefit your company.
