subject: Credit Card FAQs [print this page] Your bank can increase or decrease your credit limit upon your request, provided you meet the required criteria.
What happens if I forget my Personal Identity Number or use the wrong PIN?
If the wrong PIN is entered 3 times in a row, the transaction will be cancelled and the card will be temporarily blocked. This is a security precaution to prevent criminals from illegally using your credit card. You will need to contact your bank to reactivate your card. If you have forgotten your PIN, simply go to the nearest branch with your ID and other relevant documentation to select a new number.
Do I need a PIN to use my credit card at a store?
Banks are replacing the current magnetic strip credit cards with cards that use sophisticated Chip and PIN technology. These cards use a PIN and are therefore more secure. However, as many retailers do not yet have the infrastructure for this technology, a signature is often still sufficient when using your credit card.
If the retailer has a Chip and PIN enabled Point of Sale (POS) machine, the card will automatically be required to be inserted in the machine in stead of swiping the magnetic strip.
Can I use my credit card overseas?
Credit cards are accepted around the world. Most banks offer MasterCard or Visa credit cards, which are accepted at many retailers globally.
As a security measure, most banks have systems to check irregular behaviour on credit cards such as frequent swipes in an overseas location - and could block your card if they pick up irregular transactions. It is therefore a good idea to let your bank know before you travel overseas.
