subject: How to Repair Your Laptop [print this page] And they are quite capable to resolve the issues over the phone. But it's not possible to resolve all the issues over the phone when replacement is needed. It depends on the user, how he/she takes care of our computer. Last but not the least, maintenance is the most important factor. For that one can go through the manuals. Apart from company support centers, there are many remote computer service providers as well.