subject: To Receive Or Not To Receive Outbound Call Center Calls [print this page] The prime enemy of the inbound call center team is the do-not-call list! The authorities regulating the flow of calls and telecommunication are strict about the violation of this facility. Customers who do not want to receive any promotional or telemarketing calls from call centers sign up on this list. By the laws of the land, no call center services agent can use these numbers to push sales. With rising awareness and drives by the government, more people are signing up for the services. Its bad news really for the BPO agents. Their database shrinks with each number enlisted on the do-not-call list.
Inbound call center teams are always looking for ways to bypass this list and make calls. Their greatest advantage is that they are offshore destinations. The laws, that could be enforceable on a domestic call center, do not hold ground for these offshore BPO firms. As a customer, you are right in finding it a violation of your privacy that you receive calls from unwanted sources. But set aside the occasional disturbances that it causes to your routine and think again. Surely you dont expect a telemarketing agent to know when you are having a family lunch after years. The timing can be overlooked on those grounds, if you really want to.
As for the content of the calls that the inbound call center makes, you only have to be a little patient and hear them out! Call center agents are not going to force you into doing something or duping you into parting with your money. You will be at the control of your purse strings at all times. You just need to hear out the BPO agent and decide if the product/service can be useful to you. Sometimes you cant figure out which device can make life simple for you. You may not know what to do about those annoying pop-ups that your operating system throws up. Wouldnt you like to receive a call from the tech support team that actually has a solution to your problem or a solution that you thought didnt exist?
Its all a question of perception. If you look at telemarketing calls as nothing but bother, you could miss out on some wonderful offers and promotional freebies. Business firms know that their promises will have to be honored for the sake of the brand image of the company, if not anything else. So you can rest assured that all those mouth-watering deals that the call center agents tell us about is actually true and not spamming in any sense of the term. Now you will have to choose if you are open about some inroads into your privacy for your benefit or if you want to remain cooped up in your cocoon while the whole town is making merry on special Christmas offers. The next time you have the propensity to slam the phone down, give that person a chance to say. It could be of more importance to you than the telemarketing agent!
