subject: BPO in Kolkata offer competitive services [print this page] Author: Jack Morkel Author: Jack Morkel
BPOs are meant to offer competitive services to their clients same is the case of BPOs in Kolkata. BPO services are unique in the way that they are way ahead in offering services to clients.
Expertise BPOs in Kolkata are equipped with fine and refined English-speaking young executives. They are trained to speak American or English accent so that they can serve their customers well. There is a vast difference in Indian and American English accent. BPO in Kolkata are training their executives to speak the same way as in their clients country so that they are able to give prompt and efficient services to their customers. The executives are also trained for different products and services and their probable problems. These problems are raised by the customers and solved by the Company through a set of trained executives.
Cost-Efficiency The manpower availability in BPO Kolkata is quite cheap as compared to those in other countries. In India, services are quite cheap and that too at same efficiency level as in other countries. Therefore, offshore Companies are contacting the Call Centers India to provide services to their customers and strengthen their customer-base.
In times of recession, when Companies were struggling to survive, they sought help from BPOs India to avail efficient services from them and save substantial amount of money.
Rise in Profits The cost of serving the customers from their own country is highly costly, as compared to those from Call Centers India. The substantial difference in cost attributes to rise in profits for the company, ceteris paribus. The services provided to customers are at same level as compared to those in their own country. Therefore, BPOs Kolkata offer competitive services through efficient servicing at low cost. This makes them stand apart amongst all other offshore call centers.
Profit margins are increased substantially due to rise in profits and lower cost. The higher the profit margins, the higher the efficiency in work and higher motivation to the promoters and employees. Increased profit margins give rise to better work environment, because the funds can be used to enhance business activities.
BPOs in Kolkata are a profitable venture to offshore clients.About the Author:
Jack Morkel is well known author has written article on BPO Service, Call Center Solution, Inbound Process, Indian BPO and many other subjects.
