subject: Jobs Proliferation Continues in BPO [print this page] The job scenario in an industry, be it BPO or anything else, is always a good perimeter to judge how the industry is shaping up. Experts look at the hiring prospects and recruitment numbers to determine whether the industry is hale and hearty or just a cluster of sick units. For the call center industry, the same yardsticks can be used, too. Judging by these metrics, the business process outsourcing industry is going great guns, especially in the developing countries.
It's true that the call centers in the developed countries like USA and UK are shedding some manpower but those are isolated incidents that don't give off the true picture about the industry. If you take a closer look at the BPO service industry, you will find that after the recession, the job prospects have come up sharply.
The scenario of job generation isn't so restricted in the developing countries. There is a rise in the number of call center jobs. The rise is characteristic of the expanding BPO service sector. Some insiders are calling it the BPO Boom. Call centers are bagging projects aplenty. They have their own way of beating the blues out. Some have dropped the price tag on their call center services because they have noted that projects are easier to come by if they are less expensive.
Some of them have upgraded their quality, making themselves better than they were. Being on par with the best in the world certainly has its advantages. In a fiercely competitive market, quality is what matters to the clients. They will be glad to pay a few extra bucks for telemarketing services if they find the quality to be good enough to put them ahead of the competition. In this sort of a scenario, the telemarketing companies will be looking to hire fresh talent to bolster the quality of manpower.
Insiders of the BPO industry talk about the dip in the quality of manpower that is out for choice. The industry experts have every cause to rejoice with the latest turn of events. The call center sector has the option of choosing from well-trained agents and executives because the business process outsourcing sector itself is setting up training centers and institutes.
The trainers of call centers are canvassing actively across the country and even rural areas, scouting for talent. They want fresh candidates from taking over the telemarketing desks and injecting some unique, fresh thoughts into the processes. Anything that is new is welcome because the telemarketing services have looming threats from various quarters. A recruitment procedure that digs deep to come up with suitable candidates for the posts is the ideal way forward.
The new hires have the opportunity of a lifetime spread out before them. Working at a call center in these times is a big plus. They can learn the tricks of the trade along with telemarketing skills and other related soft skills. The answering service industry is also opening up some amazing opportunities for the call center recruits.
