subject: Evaluate Ocean Freight Companies for Better Value [print this page] If you currently rely on one ocean freight company for your shipping needs, you may be missing out on a better value. Although it may seem like a hassle, periodically evaluating and comparing your freight company to others is the only way to know you're getting the best possible service for the amount you're paying.
The following are some questions to consider when evaluating your current and other ocean freight companies:
1. Does the company provide fully integrated services for freight transport?
Is domestic inland transportation part of the services you're paying for? Is transportation for your goods from point of origin to final destination even offered? Are you overpaying for this service simply because your freight company would prefer not to deal with it?
2. Is truly global shipping available?
An ocean freight company may actually cost a business big money by failing to offer world-wide shipping options. Choose a company that offers truly global shipping. You won't have to settle for one destination for your goods simply because delivery to your country of choice isn't available.
3. Is the company licensed and can you feel completely assured of the security and safety of your goods?
4. Does the company offer all types of ocean shipping services including FCL, LCL, vehicles, heavy equipment and personal belongings?
5. Are you absolutely certain of the company's experience and reputation within the industry?
Can the company provide references or letters of recommendation you can verify? How long have they been in business? Have they ever shipped the exact type of goods you need to send overseas?
6. Are prices reasonable, too high or rock bottom?
While you want to avoid overpaying for freight shipping, be leery about rock bottom prices. Inexperienced ocean freight companies may offer very low cost shipping, but putting your goods at risk for damage or loss is no bargain.
7. Does the company consider customers their top priority and make every effort to meet your needs?
Will a company work with you to find out if they may be able to better serve your needs than the one you're using? Are personalized services offered? Is your satisfaction with your shipping experience emphasized as highly important to the company?
Freight shipping is a competitive industry, and evaluating your options to find the best company for your needs will be well worth the effort it takes. You don't have to settle for poor service, risky operations or high fees for personalized service.
