subject: The Importance of Providing Your Patients With a Live Answering Service [print this page] You can still take care of patients' needs, even when your office or clinic is closed. Obtaining the assistance of a live answering service is the smartest investment you can make. You can't expect your employees to do everything, and if they're busy on the phone, they can't be there for the in-house patients. At the same time, patients on the phone can't be neglected, either.
Sure, you could use a voicemail box, but is it really professional? Patients like to know that their phone calls are going to be answered by an actual, live person. Furthermore, recorded messages are very impersonal. Ensuring that they receive the best assistance possible over the phone will improve your reputation.
Another reason you should acquire the services of a medical call center is for emergencies. A good teleservice company will only hire HIPAA trained operators. If a caller ever has an emergency, he or she will receive assistance over the phone. The call can also be forwarded to your email, phone, or fax machine.
Even during disasters, such as floods, fires, hurricanes, etc, you can trust that callers receive the help they need over the phone. The best live answering service will train its representatives on how to respond to callers during disasters.
Sure, you could always hire more receptionists, but that would cost a lot of money. Paying call center services is a more affordable option. Not only that, it is also a great business investment. Since more patients will receive quality service, the level of productivity in your office will increase significantly.
How do you know which teleservice company to choose? First and foremost, choose a company that trains its representatives on handling emergency phone calls from start to finish. There should be enough operators to handle every phone call during the busiest times. The operators should be able to do so without putting any callers on hold.
Many answering services have one operator to juggle back and forth between many callers. Callers are placed on hold multiple times and receive inadequate service. This results in a lot of frustration, which is something you do not want your clients to experience. It's especially a bad thing when emergency calls aren't handled appropriately.
It's in your best interest to ensure that your patients always receive the best care. Therefore, it's essential that you choose a call center with many trained operators. A live answering service should available throughout the day and night. You can enjoy your evenings and holidays in peace, knowing that your patients are taken care of.
The Importance of Providing Your Patients With a Live Answering Service
