subject: Call Center Services For Newer Markets [print this page] Call center services is a thriving industryCall center services is a thriving industry. The avenues it had been walking on till date have yielded the pleasurable fruits of success. True to the BPO motto, achievers in the business outsourcing sector are now looking at fresh territories to capture. Traditionally we associate the telemarketing industry with primarily USA. Taking a cue from the business firms across the Atlantic, firms in Europe are fast waking up to the concept of hiring answering services firms. When they saw how lucrative a proposition this was, they immediately began to capitalize on this. Fast and steady, the third world countries have a lot of work coming in from the European markets lately.
It all began with the rise in the cost of infrastructure and facilities. Building up an in-house team to handle work for their sales division was a challenge in itself. The challenge was to set up a trained team and also give them the required technological access to compete with the best. It was a logistical nightmare for many business firms. They were in dire straits already because of a recession-hit economy. They were looking for a way out of this stalemate when they chanced upon business outsourcing. They realized its potential and saw the costs going down by the millions. There was no looking back then on.
Call center services in the third world countries take a lot of calls from their European clients and customers these days. The cost of hiring a trained telemarketing agent in Europe is way high if you compare that with those in the Indian subcontinent or even in the Indonesian islands. Shrewd business sense tells these firms in Europe to go for business outsourcing rather than handle the customer services wing in-house. The fact that many of these preferred destinations have a predominantly colonial culture helps. The agents are more aware of the temperament and cultural overtones of Europe than they are about USA. English that these third world call center agents learned in school was primarily British. The accent comes easier to them than fake American twangs. In all possible probabilities, it was a wise move that the firms in Europe were willing to make.
Coming to the call center services in the third world countries, they save more than just costs. They save you the burden of hiring and training business outsourcing agents. They offer you the delectable option of handling other core areas of the business while they handle your customers. Business in Europe is a fiercely competitive one. It could be because of their shared currency of the Euro. They are also game for one-upmanship. Competition among rivals doesnt always spell cut in the customer-bank or the fall in prices. It also means that you get a stimulus to take your business ahead of the others. An ideal BPO firm does that and more. Call center services take you where your competitors see themselves some time down the line. Europe realizes that. The volume of business that the third world countries receive from the continent bears testimony to that.
