subject: Good Boss, Bad Boss: How to Be the Best… and Learn from the Worst [print this page] Having read and then reviewed most of Sutton's previous books, I was not surprised to find so much valuable material (i.e. information and especially counsel) in his latest book. He also includes contributions from a diverse group of people who share their own experiences, opinions and suggestions. They include Michael McCain ("A Recipe for an Effective Apology," Pages 64-65), Margie Mauldin (the "Tape Method" to manage anger, Pages 92-93), Matthew May (a "dirty trick" to demonstrate how an organizational hierarchy can enable bad decisions, Pages 131-132), Bonny Warner-Simi (how to support and protect direct-reports by improving their performance evaluation process, Pages 165-166), and Paul Levy (how to support and protect those whom Jody Heymann characterizes in Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce as "the least-advantaged employees," Pages 195-196).
Good Boss, Bad Boss: How to Be the Best and Learn from the Worst
